Orders for in-stock items will be shipped immediately and accurately from our warehouse on the same working day provided the order is confirmed by 3:00 p.m. EST. Shipments are made using ground courier. For urgent deliveries, we offer one-day, two-day, and Saturday service to expedite delivery time (additional charges apply). Some products may be shipped directly from the factory or special order item. These will normally be shipped within 2-4 weeks. All freight and handling charges are the responsibility of the purchaser and will be added to the invoice.
We are offering to our customers in Canada different shipping flat rates for small and non bulky items.
Unfortunately, due that some of our products might be extra large and bulky and they require special transportation, we are excluding from the flat rate offer items such as Paper, Pillows, Wedges, Combo IFC Units, and others where it's size and weight exceeds regular packaging. For some orders such as Stationary and Electric tables one of our representatives will contact the buyer and will offer trucking delivery at the best rate.
Orders will be shipped from our warehouse within 3-7 days. We attempt to process orders timely. However there may be unforeseen delays. We reserve the right to hold an order until we complete the purchased items.
In Store Pickup.
All Online orders receive an automatic email as receipt of confirmation of the order. Once processed, all Online orders then receive another email which will inform the customer of the delivery/pick up time of their order. If your order is for pick up please wait for this email so that we can have your order ready and waiting for you.
As we have over thousand items Online, please note that not all items on our website are always in stock. Although an item might appear to be in stock, due to customer demand and availability fluctuations, some items that have an ‘in stock’ notification may not be in stock at that moment. If this occurs we will let you know if the products are not in stock and inform you of a new shipping date and/or time to pickup in store.
Shipping Errors & Damaged Goods.
Please inform us of any errors on your order within 24 hours upon verification of all boxes received. We must be notified of any errors or damaged. We will take care of the shipping error as quickly as possible to mitigate the inconvenience to you.
Missing Damaged Parcels.
We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. The carrier is responsible for merchandise after it leaves our warehouse. Once you have signed the shipping slip, you become responsible in case of any claim.
- Carefully inspect each carton for damage.
- It is your responsibility to verify the number of boxes as well as the condition of the boxes received. You must specify any damages or shortages on the way bill and notify the transport company or carrier immediately.
- Immediately after delivery, open all cartons and inspect for concealed damages. If you find any damages, DO NOT discard the carton or any contents from your package.
- Please contact KOSIM Group Company Inc. Customer Service immediately at 905-475-2380. We will provide all the assistance we can.
Our Shipping Error.
If you are billed for the right part number, but an item is missing or we delivered the wrong item please contact KOSIM Group Company Inc. Customer Service at 905-475-2380 and describe the problem. We will find the quickest and easiest solution as well as cover the necessary shipping charges.
If you ordered the wrong product code or the item does not meet your needs, please contact KOSIM Group Company Inc. Customer Service at 905-475-2380. Please have the invoice number and the item code(s) ready for items that are to be returned. An RMA# will be issued to you. This number must be written on at least one side of the box (note that shipping must be prepaid). Any parcels sent without the RMA# or not prepaid will automatically be refused on reception. All Goods are subject to a 30% restocking fee. Initial freight charges are not credited. Item(s) must be in original packaging condition; otherwise the goods may be refused. Please do not use display boxes as shipping cartons.